Stepping Outside Your Comfort Zone to Have Successful Difficult Conversations

Stepping Outside Your Comfort Zone to Have Successful Difficult Conversations


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Why I Created This Course

Few people enjoy having difficult conversations.  But we also know these conversations are essential for productive work relationships – and even relationships outside of work.  And in the course of our professional lives, these types of conversations can make or break your effectiveness as an employee, manager or leader.  

This course has two objectives.  First, you will learn the method that I featured in my 2017 book Reach to help you successfully step outside your comfort zone in any situation.

This method has been used by individuals in companies around the world to achieve success. 

Next, you will have access to high quality tools and frameworks for learning to successfully step outside your comfort zone in a series of key situations involving difficult situations in the workplace.  The goal is to help you find a way to handle these situations successfully and in a manner that feels natural and comfortable for you.  

What Does the Course Cover?

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The Reach Method: how to successfully step outside your comfort zone

  • The avoidance strategies we often use to not step outside our comfort zones 
  • The psychological roadblocks that can hold us back
  • The three key strategies to successfully step outside your comfort zone, based on my academic research and my book Reach

Difficult Conversations: Proven frameworks for handling any difficult conversations 

Bonus content: How to deliver feedback effectively (positive and negative)

Bonus content: How apologize effectively 

Plus: A curated packet of Harvard Business Review articles I have written on the topic of difficult conversations. 

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In This Course, You’ll
Learn How to:

Successfully step outside your comfort zone 

Develop a plan for handling all three phases of a difficult conversation – before, during and after difficult conversations 

Avoid the critical traps that can make difficult conversations go wrong

Diagnose why it can be hard to deliver positive feedback successfully 

Craft highly impactful and authentic positive feedback messages 

Deliver constructive and/or negative feedback in a way people will really listen to

Apologize in a way that maintains – and even deepens – positive professional relationships


Who Is This Course For?

This course is for anyone who wants to improve their ability to handle difficult conversations at work. This includes executives and experienced managers who want to fine-tune their approach to more novice professionals with little experience in these situations.  The course is especially helpful for anyone who feels that these types of crucial conversations are, in some way, outside their comfort zones.

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How is the Course Structured?

The course is video-based and includes high-quality narrated lectures and tip sheets to provide you with all the information you need to master difficult conversations. You also will have access to a curated packet of Harvard Business Review articles I’ve written on the topic. You’ll have immediate access to all course materials and can review them at your convenience. There is no expiration date for your access to the content.

How Can You Sign Up?

If you think this sounds like a fit for you, click the “enroll now” button below. Once you sign up, you’ll have immediate access to all course materials. See you inside!

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Andy Molinsky

Marshall Goldsmith Top 50 Global Coach


Andy Molinsky is a Professor at Brandeis University’s International Business School. Andy received his Ph.D. in Organizational Behavior and M.A. in Psychology from Harvard University. He also holds a Master’s Degree in International Affairs from Columbia University and a B.A. in International Affairs from Brown University. Andy’s work helps people develop the insights and courage necessary to act outside their personal and cultural comfort zones when doing important, but challenging, tasks in work and life. His research and writing has been featured in Harvard Business Review, Inc. Magazine, Psychology Today, the Financial Times, the New York Times, the Wall Street Journal, the Boston Globe, NPR and Voice of America. Andy was awarded as a Top Voice for LinkedIn for his work in education. His first book, Global Dexterity (Harvard Business Review Press, 2013), received the Axiom Award (Silver Medal) for Best Business Book in International Business & Globalization and has been used widely in organizations around the world, including Boeing, AIG, the US Air Force Academy, and the Clinton Foundation, among others. His book Reach was published with Penguin Random House in January 2017. He teaches, consults, and lectures widely to university and corporate audiences.

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